Frequently Asked Questions
Have any questions not listed below? Email us at info@lickitty.com.au.
What materials are your cat trees made of?
Lickitty cat trees are all made from real wood. We also use a blend of looped cotton fabrics for our boucle covers. Inside our flower platforms are densely layered foam sheets to provide orthopedic support for our cats.
Are your cat towers suitable for all cat sizes?
Yes our cat towers are designed to accommodate cats of all sizes. All Lickitty cat trees can support 13kg for each flower platform, and 8kg per leaf hammock.
Can multiple cats use the cat tower simultaneously?
Yes, multiple cats can use our towers simultaneously. Our flower platforms can support multiple kittens or small cats. Although for regular-sized adult cats, one per platform is recommended to prevent overcrowding, accidents, and conflicts.Â
Replacement parts & hardware?
If you have lost hardware or require new parts for your cat tree, please email us so we can help you organise replacements.
How long will it take to get my orders?
It depends on where you are. Orders processed will generally take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
How do I track my package
Once your package has been dispatched, you will receive a tracking number and link in your email for you to follow.
Can I pickup my order.
We currently do not offer any pickup options for our cat towers. If you require your order immediately, we do offer express shipping in our checkout for faster deliveries.
What is your return policy for cat trees?
We accept returns up until 90 days after purchase. For more information regarding eligibility, please visit our shipping policy page for more information.